Shipping Policy

Lost Packages

Lost or undelivered packages are not the responsibility of ours, and any issues arising must be resolved by the customer strives in the upkeep and resolution of such matters, and any incorrect delivery issues must be reported as soon as possible.

Incorrect and incomplete address submissions by the user will cause delays, returns, and other issues that will impact the successful delivery of your order. Vito is not responsible for any and all costs associated with incorrect address submissions entered by the user.


You can return your order within fourteen calendar days of receiving your order. Your Vito Nicotine Pouch can(s) must be unopened, intact, and returned to us in good condition. Please note, that we do not cover the postage cost for returns.

Please see our returns page for more information.